Job Description
Are you looking for a rewarding career that offers the flexibility of weekend hours without sacrificing your weekdays? Apex Tech Solutions is seeking a detail-oriented and customer-centric Weekend Support Specialist to join our growing team in Kansas City, Missouri.
In this role, you will be the face of our brand on the weekends, ensuring our clients receive top-tier technical support and service. We pride ourselves on a modern, dynamic work environment where your contributions directly impact our success.
Responsibilities
- Resolve Technical Issues: Assist customers via phone and email with troubleshooting software and hardware problems during weekend shifts.
- Customer Engagement: Provide exceptional service to maintain high customer satisfaction scores and retention rates.
- Documentation: Accurately log all support tickets, interactions, and resolutions in our CRM system.
- Team Collaboration: Coordinate with the Monday-Friday support team to ensure seamless handovers of complex cases.
- Process Improvement: Identify recurring issues and suggest workflow improvements to enhance efficiency.
- Training: Participate in weekend training sessions to stay updated on new product features and policies.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: Minimum of 1 year of experience in customer service, technical support, or a retail environment.
- Availability: Must be available to work weekends (Saturday and Sunday) and cover holidays as needed.
- Skills: Strong problem-solving abilities and proficiency with Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Reliability: Punctual and dependable with a history of consistent attendance.