Job Description
Are you seeking flexible hourly jobs in Virginia Beach, VA that offer the work-life balance you deserve? TechHorizon Solutions is looking for dynamic professionals to join our remote and hybrid team. We pride ourselves on offering competitive pay, a supportive culture, and the autonomy to manage your own schedule.
Why Join Us?
- Flexible scheduling to accommodate your lifestyle.
- Competitive hourly rates with performance bonuses.
- Comprehensive training and ongoing professional development.
- A collaborative and inclusive work environment.
Responsibilities
- Provide high-quality technical support and troubleshooting via phone, email, and chat.
- Manage and resolve incoming service tickets with speed and accuracy.
- Document customer interactions and technical solutions in our CRM system.
- Communicate complex technical information to non-technical users clearly.
- Collaborate with the wider support team to improve service protocols and customer satisfaction.
- Identify trends in customer issues and suggest process improvements.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Strong proficiency with Microsoft Office Suite and basic operating systems.
- Excellent verbal and written communication skills.
- Demonstrated ability to work independently and manage time effectively.
- Reliable internet connection and a dedicated workspace if working remotely.
- Previous experience in customer service or technical support is a plus.