Job Description
Are you seeking a rewarding career that offers the flexibility you need without sacrificing professional growth? Apex Tech Solutions is looking for a dedicated Weekend Customer Support Specialist to join our high-performing team in Charlotte, NC. We pride ourselves on providing weekly paychecks, a supportive culture, and the ability to balance your personal life with your professional ambitions.
In this role, you will be the first point of contact for our clients, ensuring seamless technical support and exceptional service quality. If you thrive in a dynamic environment and want to work weekends while earning a competitive hourly rate, this is the opportunity for you.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat during weekend shifts.
- Diagnose and troubleshoot hardware and software issues with a focus on quick resolution and customer satisfaction.
- Maintain accurate and up-to-date records of all customer interactions and technical resolutions in our CRM system.
- Collaborate with the weekday support team to ensure continuity of service and knowledge transfer.
- Identify and escalate complex technical issues to senior engineers when necessary.
- Contribute to a positive team culture by participating in weekly team meetings and training sessions.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Reliable transportation and availability to work weekends (Saturday and Sunday) as required.
- Proficient in Microsoft Office Suite and basic computer troubleshooting.
- Excellent communication skills and a professional demeanor.