Job Description
Are you a tech-savvy problem solver looking for a work-life balance that fits your weekend schedule? Apex Tech Solutions is seeking a dedicated Weekend Technical Support Specialist to join our growing team in Richmond, Virginia. We offer a dynamic, high-conversion environment where your expertise directly impacts our clients' success. If you thrive in a fast-paced setting and want to work just two days a week without sacrificing your career growth, this is the perfect opportunity for you.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays free with our rotating weekend shifts.
- Competitive Pay: Earn between $20 and $28 per hour based on experience.
- Modern Environment: Work with cutting-edge tools and a supportive culture.
We are looking for a proactive individual who can handle technical inquiries with ease and professionalism.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools for internal staff and external clients.
- Diagnose and resolve hardware and software issues, including operating systems, peripherals, and network connectivity.
- Document all technical interactions and resolutions in our ticketing system to maintain a robust knowledge base.
- Collaborate with the engineering team to identify trends in technical issues and suggest preventative measures.
- Maintain a professional and courteous demeanor when assisting users with complex technical problems.
- Assist with the setup and configuration of new hardware and software installations.
- Monitor system alerts and respond promptly to any critical incidents during shift hours.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong troubleshooting skills for Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills to convey technical concepts to non-technical users.
- Ability to work independently with minimal supervision and manage time effectively during weekends.
- Proficiency in remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, Zendesk).
- Flexibility to work rotating weekends (Saturday and Sunday).