Job Description
We are looking for a Weekend Technical Support Specialist to join our elite team in San Jose, CA. If you are tired of waiting two weeks for a paycheck and want weekly paychecks for your hard work, apply today!
Our company specializes in providing top-tier IT infrastructure support. We are expanding our weekend operations and need a detail-oriented professional to ensure our clients' systems remain operational while they enjoy their weekends. This role offers incredible flexibility, competitive hourly rates, and the peace of mind of getting paid every Friday.
Don't just work—get rewarded instantly. Join a culture that values your time and talent.
Responsibilities
- Provide expert technical troubleshooting and support for hardware and software issues.
- Assist clients with password resets, network connectivity, and device configuration.
- Document all support tickets and resolutions in our CRM system accurately and promptly.
- Conduct regular maintenance checks on office equipment to prevent downtime.
- Collaborate with the weekday team to ensure seamless handover of ongoing technical issues.
- Maintain a professional and organized workspace that reflects our high standards.
- Respond to urgent support tickets within the agreed SLA during weekend hours.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Basic to intermediate knowledge of Windows, macOS, and Android operating systems.
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Reliable transportation to the San Jose office.
- Ability to work weekends (Saturday and Sunday) from 8:00 AM to 5:00 PM.
- Excellent problem-solving skills and attention to detail.
- Previous experience in IT support or a similar technical role is a plus.