Job Description
Join our award-winning customer service team and enjoy the financial flexibility of weekly pay in Oakland! We're seeking passionate individuals to deliver exceptional support while building rewarding careers. Our modern downtown office offers a collaborative environment with growth opportunities and performance bonuses. Perfect for students, gig workers, or anyone seeking reliable income without waiting for bi-weekly checks. Start earning every week while making a real impact in our community!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve complex issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in weekly training on new products and processes
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/ZenDesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic knowledge of Microsoft Office Suite
- Positive attitude and conflict resolution expertise
- Reliable transportation to downtown Oakland office