Job Description
Join FlexiCare Solutions and experience the freedom of weekly pay with fully flexible hours! We're seeking passionate Customer Service Specialists to join our dynamic Portland team. Enjoy the perfect work-life balance with self-scheduling options, competitive hourly rates, and immediate payment processing. No more waiting for bi-weekly checks – your hard work is rewarded every single week!
As a cornerstone of our client success team, you'll deliver exceptional support through multiple channels while building lasting relationships. Our modern downtown office offers collaborative spaces, wellness programs, and a supportive culture that values your contributions. Apply today and transform your career with the flexibility you deserve!
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for complex issue resolution
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience required
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends based on client needs
- High school diploma or equivalent; college degree preferred
- Valid Oregon driver's license (for occasional field visits)