Job Description
Join FlexiWork Solutions Inc., a leader in customer experience innovation, and transform your career with our weekly pay full-time positions in Dallas, Texas. We value work-life balance, offering flexible hours to accommodate your lifestyle while delivering exceptional service. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your contributions are recognized weekly.
As a Customer Service Specialist, you'll be the cornerstone of our client relationships, resolving inquiries with empathy and efficiency. Our commitment to weekly pay ensures financial stability, while flexible scheduling empowers you to thrive professionally and personally. Apply today to join a team that prioritizes growth, flexibility, and timely rewards.
Responsibilities
- Handle customer inquiries via phone, email, and chat with 95% resolution rate
- Process orders, returns, and payment adjustments using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed transaction records and documentation
- Adapt to flexible scheduling including evenings and weekends
- Contribute to process improvements for customer satisfaction
- Meet weekly performance metrics including CSAT and handle time
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work independently within flexible hour structures
- Strong time management and multitasking abilities
- Weekly pay processing familiarity preferred
- Texas-based residency required