Job Description
Join our dynamic team at Innovate Solutions Group as a Full-Time Tech Support Specialist and enjoy the benefit of weekly pay! We're seeking a dedicated professional to provide exceptional technical support to our clients in the San Jose area. This role offers competitive compensation, comprehensive benefits, and a collaborative work environment where your skills make a real impact. If you're passionate about technology and thrive in fast-paced settings, apply today to start your career with us!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Install, configure, and troubleshoot network systems and peripherals
- Document all technical issues and resolutions in CRM systems
- Collaborate with IT team to implement security protocols
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of technical support experience in IT environments
- CompTIA A+ or Network+ certification required
- Proficiency in Windows OS, macOS, and cloud platforms
- Strong diagnostic and problem-solving skills
- Excellent written and verbal communication abilities
- Ability to work flexible hours including weekends
- Valid California driver's license for occasional site visits