Job Description
Join FlexPay Staffing Solutions and enjoy the freedom of weekly pay with flexible hours! We're seeking motivated Customer Service Specialists in Indianapolis to support our growing client base. This role offers unparalleled work-life balance with evening/weekend shifts available, perfect for students, parents, or anyone seeking supplemental income. Earn consistent paychecks every Friday while making a real impact through exceptional customer interactions. Our modern downtown office provides a supportive environment with state-of-the-art technology and comprehensive training.
Why Work With Us?
- Weekly paycheck processing
- Flexible scheduling (evenings/weekends)
- Competitive hourly pay + performance bonuses
- Free parking and transit stipend
- Growth opportunities within our national network
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Update customer records and maintain accurate documentation
- Collaborate with team members to resolve complex escalations
- Meet quality and productivity metrics consistently
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong written and verbal communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- Reliable transportation to downtown Indianapolis location
- Positive attitude and problem-solving mindset