Job Description
Are you looking for a role that offers the flexibility you need while providing immediate impact? Apex Support Solutions is currently seeking dedicated Customer Service Representatives to join our growing team in Louisville, KY.
We offer a dynamic work environment where your schedule is your own. Whether you are looking for a side hustle or a full-time opportunity, we provide the training and support you need to succeed. Note: We also offer remote opportunities for candidates residing in Texas.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Immediate Start: Onboarding process begins within 48 hours of approval.
- Competitive Pay: Earn $19.00 - $26.00 per hour based on experience.
- Professional Growth: Clear pathways for career advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve technical issues and provide step-by-step guidance to clients to ensure satisfaction.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with the technical team to escalate complex issues efficiently.
- Maintain a positive and professional demeanor in all communications.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Strong typing skills and proficiency in MS Office and Google Workspace.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends if required.
- Reliable internet connection for remote positions.