Job Description
Are you a people person looking for a rewarding career in Raleigh?
Apex Customer Solutions is currently hiring Customer Service Representatives to join our dynamic team. We pride ourselves on delivering exceptional support to our clients and are looking for individuals who are passionate about helping others succeed.
What We Offer:
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Comprehensive Benefits: Medical, dental, and vision insurance.
- Growth Opportunities: Clear pathways for internal promotion.
- Modern Environment: Work in a state-of-the-art facility in the heart of downtown Raleigh.
As a representative, you will be the face of our brand, ensuring our customers receive top-tier service and support.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution.
- Accurately process customer orders, returns, and exchanges while maintaining data integrity.
- Build rapport with customers to ensure high satisfaction and retention rates.
- Document customer interactions and feedback within the CRM system.
- Collaborate with the sales and technical support teams to resolve complex issues.
- Adhere to all company policies and service level agreements (SLAs).
Qualifications
- High School Diploma or GED is required; Associate’s degree preferred.
- Minimum of one year of experience in a customer service or retail environment.
- Strong verbal communication skills and a professional phone manner.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to multitask and work effectively in a fast-paced, team-oriented setting.
- Flexibility to work varying shifts, including evenings and weekends as needed.