Job Description
Join NexusWork Solutions and transform your work-life balance! We're seeking dedicated Customer Specialists in Baltimore to deliver exceptional support with flexible scheduling options and weekly pay. Enjoy a stable full-time role (40 hours/week) where you can adapt hours around your life, not the other way around. Our modern downtown office offers collaborative energy, competitive benefits, and a culture that values autonomy and growth. Perfect for students, parents, or professionals seeking predictability without rigidity. Apply today to become part of Maryland's most progressive workforce!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95% satisfaction target
- Resolve billing, technical, and service issues using CRM tools and knowledge base
- Document interactions in Salesforce and escalate complex cases to senior specialists
- Collaborate with team members during flexible overlapping shifts (e.g., 7am-3pm, 11am-7pm, 3pm-11pm)
- Participate in weekly training sessions to enhance product knowledge and soft skills
- Meet productivity goals while maintaining quality standards under flexible scheduling
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with empathy-driven approach
- Ability to work independently during assigned shifts and adapt to schedule changes
- Reliable transportation to downtown Baltimore office (3 days/week on-site minimum)
- Pass background check and drug screening per company policy