Job Description
Are you a dedicated professional seeking a stable career with weekly pay and flexible hours in New York? Horizon Support Solutions is currently looking for a Customer Service Representative to join our dynamic team.
We value our employees and offer a competitive compensation package, opportunities for growth, and a supportive work environment. Whether you are looking for a part-time role to supplement your income or a full-time career path, we have the flexibility to meet your needs.
Responsibilities
- Resolve Inquiries: Address customer questions and concerns via phone, email, and live chat with a focus on satisfaction.
- Process Transactions: Accurately handle orders, returns, and account modifications using our CRM software.
- Maintain Records: Update customer information and issue logs in the database to ensure accurate reporting.
- Team Collaboration: Work closely with the sales and logistics teams to ensure seamless service delivery.
- Training Support: Assist in onboarding new hires and providing feedback on operational processes.
Qualifications
- Experience: Previous experience in customer service, retail, or hospitality is preferred.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Availability: Ability to work flexible hours, including weekends and evenings.
- Computer Literacy: Proficiency in Microsoft Office Suite and ability to learn new software quickly.
- Reliability: Punctual and dependable with a strong work ethic.