Job Description
Are you looking for a weekend role that fits your lifestyle without sacrificing your paycheck? Apex Support Solutions is currently hiring reliable, customer-focused individuals for our weekend operations in Alexandria, Virginia. We offer a modern work environment, competitive pay, and the flexibility you need to enjoy your weekdays.
Join a team that values your time and contributions. As a Weekend Customer Service Representative, you will be the face of our brand, handling inquiries, resolving issues, and ensuring our clients receive top-tier service. Whether you are looking to start a career or gain valuable experience, this is the perfect opportunity to grow.
Why Apply With Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Flexible Schedule: Reliable weekend shifts allow you to have your weekends completely free.
- Modern Environment: Work in a professional, tech-forward setting.
- No Experience Necessary: We provide comprehensive training to get you up to speed quickly.
Responsibilities
- Manage and respond to customer inquiries via phone, email, and live chat during weekend shifts.
- Resolve customer complaints and issues with patience and professionalism.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain a clean and organized workspace to ensure optimal workflow.
- Collaborate with the Monday-Friday team to ensure seamless handovers.
- Update customer records in the CRM system with precise details.
Qualifications
- High school diploma or GED required.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer literacy and proficiency with MS Office Suite.
- Reliable transportation is recommended for commuting to Alexandria.