Job Description
Are you ready for an immediate opportunity that offers competitive pay and growth potential? Apex Solutions Inc. is currently hiring Hourly Customer Support Specialists in Los Angeles, CA. We are looking for energetic, detail-oriented individuals to join our high-performing team and provide exceptional service to our clients.
This is a time-sensitive role perfect for those seeking a flexible schedule and urgent employment. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you today.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex customer issues by troubleshooting problems and identifying effective solutions.
- Document all customer interactions and resolutions accurately in the CRM database.
- Collaborate with internal teams to escalate tickets and improve service protocols.
- Provide product training and support to new clients as needed.
- Monitor call queues and manage workload to ensure high service level agreements (SLAs) are met.
Qualifications
- High school diploma or GED required; Associate’s degree is a plus.
- Previous experience in customer service or call center environments is preferred.
- Strong verbal and written communication skills in English.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Valid driver’s license and reliable transportation are required.