Job Description
Are you looking for a rewarding opportunity that fits your weekend lifestyle?
Join the elite team at Apex Solutions Group, a leader in customer support services. We are currently seeking a dynamic Weekend Customer Support Specialist to join our operations in Louisville, KY. In this role, you will be the face of our company, ensuring our clients receive the premium service they deserve while enjoying a competitive hourly rate and flexible scheduling.
Whether you are an experienced professional or a motivated recent graduate, we offer a culture of growth, recognition, and support.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat during weekend shifts (Saturday and Sunday).
- Resolve customer issues and complaints efficiently, prioritizing customer satisfaction and retention.
- Accurately document all customer interactions, including issues and resolutions, in our CRM database.
- Collaborate with the weekday support team to ensure seamless service continuity and knowledge sharing.
- Provide detailed product and service information to help customers make informed decisions.
- Identify and escalate complex technical issues to the appropriate Tier 2 support team.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Minimum of 1 year of experience in customer service, call center, or retail operations.
- Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- Excellent verbal and written communication skills with a professional tone.
- Proficiency with computer systems and Microsoft Office Suite (Excel, Word).
- Strong problem-solving skills and the ability to multitask in a fast-paced environment.