Job Description
Are you a dedicated professional seeking a stable career in the heart of Washington, DC? Capital Support Solutions is currently hiring Customer Service Representatives who value financial stability and work-life balance.
We are proud to offer a competitive hourly wage with weekly paychecks, ensuring you get paid on time, every time. Join a dynamic team where your contributions matter and your hard work is immediately rewarded.
Why Choose Us?
- Weekly Payroll: Get your hard-earned money in your bank account every Friday.
- Modern Work Environment: Collaborative office space in downtown DC with a supportive culture.
- Growth Opportunities: Clear pathways for advancement within the organization.
Take control of your career today. Apply now and secure your spot in our growing team!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex customer issues with patience and professionalism while adhering to company policies.
- Update and maintain accurate customer records and database information using CRM software.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Document customer feedback and provide insights to improve service quality.
- Assist with administrative tasks and data entry to support daily operations.
Qualifications
- High school diploma or equivalent required; associate's degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently as well as part of a team in a fast-paced environment.