Job Description
Are you a problem-solver with a passion for helping others? San Diego Tech Solutions is looking for a dedicated Customer Support Specialist to join our dynamic team in San Diego, CA. We offer a competitive hourly rate, flexible scheduling, and a collaborative work environment.
In this role, you will be the first point of contact for our clients, ensuring their technical issues are resolved efficiently and professionally. If you thrive in a fast-paced setting and want to make a real impact, we want to hear from you!
Responsibilities
- Provide exceptional technical support via phone, email, and live chat to resolve customer inquiries.
- Troubleshoot hardware and software issues with patience and expertise.
- Manage and track support tickets in our CRM system to ensure timely resolution.
- Collaborate with the engineering team to escalate complex issues.
- Document solutions and contribute to the knowledge base.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or technical support experience is a plus.
- Strong verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Must be available to work flexible hours, including evenings and weekends.