Job Description
Are you a technical troubleshooter ready to join a high-growth team?
Apex Digital Solutions is seeking a dedicated IT Support Specialist to join our Denver office on an hourly basis. We are offering immediate openings for motivated professionals who thrive in dynamic environments.
In this role, you will serve as the primary point of contact for our internal employees, ensuring seamless technology operations and delivering top-tier user support.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage user accounts, permissions, and security access controls.
- Assist with the deployment, configuration, and maintenance of workstations and peripherals.
- Document all incidents, resolutions, and technical procedures in the ticketing system.
- Collaborate with the IT team to identify system trends and implement preventative measures.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent professional experience.
- 1-3 years of experience in IT support, help desk, or technical customer service.
- Strong working knowledge of Windows, macOS, and Microsoft Office Suite.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to prioritize multiple tickets and meet tight deadlines.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk) is a plus.