Job Description
Join FastCash Staffing Solutions and get paid daily for your work! We're seeking motivated Customer Service Representatives to join our dynamic team in Sacramento. Enjoy flexible scheduling with daily pay deposits and comprehensive benefits including health insurance and 401(k) matching. Our supportive environment offers rapid advancement opportunities for high performers.
Responsibilities
- Handle inbound customer inquiries via phone and email with exceptional professionalism
- Process daily financial transactions and account verifications accurately
- Maintain detailed client records in our CRM system
- Resolve payment discrepancies within 24-hour turnaround time
- Collaborate with cross-functional teams to optimize service delivery
- Participate in daily training sessions to enhance product knowledge
- Meet daily performance metrics for call volume and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in financial services
- Proficiency with Microsoft Office Suite and CRM software
- Strong problem-solving abilities with attention to detail
- Excellent verbal and written communication skills
- Ability to work independently in a fast-paced environment
- Basic understanding of payment processing systems
- Must pass background check and credit verification