Job Description
Are you looking for a rewarding career in Dallas, TX?
Dallas Tech Innovations is seeking dedicated individuals to join our dynamic team as Entry Level Customer Service Representatives. We pride ourselves on providing exceptional service to our clients and are looking for passionate people who want to grow their careers with us.
As a Customer Service Representative, you will be the face of our company. You will handle incoming inquiries, resolve customer issues, and ensure our clients have a seamless experience. We offer a competitive hourly wage starting at $16.00/hr, comprehensive training, and a clear path for advancement within the company.
Why Choose Us?
- Competitive hourly pay ($16.00 - $19.00)
- Full benefits package (Medical, Dental, Vision)
- Paid training and mentorship programs
- Career growth opportunities in management
- Modern office environment in the heart of Dallas
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction levels.
- Process orders, returns, and exchanges accurately.
- Document all customer interactions and transactions in the CRM system.
- Collaborate with the sales and support teams to improve service processes.
- Assist in training new hires and sharing best practices.
- Maintain a deep knowledge of our products and services to answer technical questions.
Qualifications
- High school diploma or GED required.
- Previous customer service or retail experience is a plus but not required.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- A friendly, professional demeanor with a positive attitude.
- Must be eligible to work in the United States.