Job Description
Welcome to TechSolutions SF, a leading innovator in customer experience technology. We are seeking driven, entry-level professionals to join our dynamic team in San Francisco. This is an excellent opportunity for individuals looking to kickstart their career in the tech industry with flexible hours and a supportive environment.
As a Hourly Support Specialist, you will be the first point of contact for our valued clients, ensuring they receive top-tier assistance with our software solutions. We pride ourselves on our culture of growth, inclusivity, and excellence. If you are eager to learn and have a passion for helping others, we want to hear from you.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat.
- Diagnose and troubleshoot basic technical issues for clients.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the technical team to escalate complex issues.
- Assist in the setup and configuration of client accounts.
- Maintain a high level of professionalism and positive attitude in every interaction.
- Identify opportunities to improve our support processes and documentation.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy (Windows and Mac operating systems).
- Strong verbal and written communication skills.
- Ability to work a flexible schedule, including evenings and weekends.
- Reliable high-speed internet connection and a quiet workspace.
- Keen attention to detail and problem-solving abilities.
- Enthusiastic attitude and willingness to learn new technologies.