Job Description
Join Detroit Growth Partners as an Entry-Level Customer Service Specialist and launch your career in a dynamic, supportive environment! We're seeking motivated individuals with flexible schedules to deliver exceptional client experiences across multiple industries. This hourly position offers competitive pay, comprehensive training, and opportunities for growth within our expanding network. Enjoy the flexibility to balance work with personal commitments while gaining valuable skills in communication, problem-solving, and customer relationship management. Our team-based culture celebrates diversity and professional development, making this ideal for students, career changers, and those seeking supplemental income. Apply today and become part of Detroit's thriving business community!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve client issues efficiently using established protocols and CRM systems
- Process transactions, orders, and service requests while maintaining data integrity
- Document all interactions in compliance with company and industry standards
- Collaborate with team members to ensure seamless customer service delivery
- Participate in ongoing training to enhance product knowledge and service skills
- Meet daily performance metrics including response times and customer satisfaction scores
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Excellent verbal and written communication skills
- Basic computer proficiency with ability to learn new software quickly
- Strong problem-solving abilities and customer-focused mindset
- Reliable transportation to our downtown Detroit facility
- Availability to work flexible shifts including evenings and weekends
- Ability to pass basic background check and drug screening
- No prior experience required – comprehensive training provided