Job Description
We are seeking a motivated and dedicated Entry Level Customer Support Specialist to join our dynamic team in Houston, Texas. In this pivotal role, you will serve as the first point of contact for our valued clients, ensuring their inquiries are resolved with precision and empathy. We pride ourselves on our inclusive culture and offer a competitive hourly wage along with comprehensive training for career growth.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a timely and professional manner.
- Assist clients in navigating our software platforms and troubleshooting basic technical issues.
- Document all customer interactions and feedback accurately within our CRM system.
- Collaborate with the technical team to escalate complex issues and facilitate resolutions.
- Maintain a high level of product knowledge through ongoing training sessions.
- Identify opportunities to upsell products or services where appropriate.
- Contribute to team goals by participating in daily stand-ups and process improvement meetings.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred but not required).
- Previous customer service experience is a plus, but we welcome candidates with no experience.
- Strong verbal and written communication skills with a focus on clarity and professionalism.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Able to work flexible hours, including evenings and weekends as needed.
- Basic computer troubleshooting skills and a willingness to learn new technologies.