Job Description
Are you a natural problem solver with a passion for technology? TechNova Solutions is looking for a motivated Entry Level Tech Support Specialist to join our dynamic team in Columbus, Ohio.
We are committed to providing top-tier IT services to businesses across the state. As an entry-level professional, you will receive comprehensive training to help you grow into a senior role. This is an excellent opportunity for those looking to start a career in the IT industry with a competitive hourly wage.
Why Join Us?
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Growth Potential: Clear career progression paths in technical support.
- Modern Environment: Work in a collaborative, state-of-the-art office.
Responsibilities
- Diagnose and troubleshoot technical issues for clients via phone, email, and remote access tools.
- Document all customer interactions and technical resolutions in the ticketing system.
- Guide customers through basic hardware and software installation and configuration.
- Collaborate with senior technicians to escalate complex issues efficiently.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Stay updated on the latest software updates and security protocols.
Qualifications
- High school diploma or equivalent required.
- Basic understanding of computer hardware and operating systems (Windows/Mac).
- Strong verbal communication skills with the ability to explain complex concepts simply.
- Willingness to work in a fast-paced, team-oriented environment.
- Reliable internet connection and home office setup (if applicable).
- Aptitude for learning new technologies quickly.