Job Description
Join ConnectHub Solutions as a Flexible Full-Time Customer Support Specialist in Denver! We're seeking empathetic professionals to deliver exceptional service with customizable scheduling options. Enjoy competitive hourly pay, comprehensive benefits, and a supportive remote-friendly work environment. Perfect for work-life balance seekers!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Maintain accurate records in CRM system while meeting daily SLAs
- Collaborate with cross-functional teams to address complex issues
- Proactively identify process improvements for customer experience
- Participate in bi-weekly training sessions and skill development
- Support flexible scheduling with core availability between 8 AM - 6 PM
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in fast-paced environment
- Strong problem-solving abilities with conflict resolution skills
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexible availability to cover extended hours as needed