Job Description
Join our dynamic team as a Customer Advocate in Raleigh and enjoy the freedom of flexible hourly scheduling! We're seeking passionate individuals to deliver exceptional experiences while maintaining work-life balance. Perfect for students, parents, or professionals seeking supplemental income with adaptable hours. Our modern downtown office offers collaborative spaces and growth opportunities within a supportive culture.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to enhance service quality and client satisfaction
- Adapt to fluctuating schedules including evenings and weekends
- Contribute to team performance metrics and improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service experience preferred
- Strong communication and problem-solving abilities
- Proficiency with CRM software and digital tools
- Ability to thrive in fast-paced environments with shifting priorities
- Reliable transportation to our Raleigh office
- Positive attitude and commitment to exceptional service