Job Description
Join our dynamic team at FlexiWork Solutions, where we believe in empowering individuals with flexible career opportunities. We're seeking enthusiastic Customer Service Representatives to join our growing team in New York City. No prior experience is required – we provide comprehensive training to help you succeed. Enjoy the freedom of choosing your work schedule while delivering exceptional customer experiences. This role is perfect for students, career changers, or anyone seeking work-life balance without compromising on professional growth.
Our supportive culture values your unique contributions and offers a clear path to advancement. As a key member of our customer support team, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. With competitive hourly rates and flexible scheduling, you can build a career that fits your lifestyle.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and patience
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to share best practices and solutions
- Participate in ongoing training to enhance product knowledge and service skills
- Meet or exceed performance metrics for response times and resolution rates
- Contribute to process improvements for better customer experiences
Qualifications
- High school diploma or equivalent (no college degree required)
- Strong communication skills with clear, friendly verbal and written abilities
- Basic computer proficiency and comfort learning new software systems
- Ability to work independently with minimal supervision
- Flexible availability to cover various shifts including evenings and weekends
- Problem-solving mindset with a customer-first approach
- Reliable transportation to our Manhattan office (3 days/week on-site)