Job Description
Join our award-winning team at Coastal Connect Solutions and enjoy the perfect work-life balance with our flexible hourly schedule! We're seeking dynamic Customer Service Specialists to deliver exceptional client experiences while accommodating your personal commitments. Whether you're a student, parent, or simply value flexibility, this role offers competitive pay and growth opportunities in Virginia Beach's thriving service sector.
What You'll Gain:
- Industry-leading hourly compensation with performance bonuses
- Customizable scheduling (mornings, afternoons, evenings, weekends)
- Comprehensive paid training and career advancement paths
- Modern, collaborative work environment near the oceanfront
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and complaints using company protocols
- Process transactions and maintain accurate client records
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and resolution quality
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexible availability to cover varied shifts