Job Description
Are you looking for a role that fits your schedule? Apex Workforce Solutions is currently seeking dedicated individuals for our Flexible Night Shift program in Charlotte, NC. We offer competitive hourly pay and the autonomy to manage your time effectively.
We are looking for problem-solvers who thrive in a fast-paced environment. If you are available for evening shifts and enjoy helping others, we want to hear from you.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during night hours.
- Resolve complex issues and escalations with patience and professionalism.
- Maintain accurate records in our CRM database.
- Collaborate with day-shift teams to ensure seamless operations.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED).
- Previous experience in customer service or call center environments.
- Strong written and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Must be available to work nights, weekends, and holidays as required.