Job Description
We are seeking a highly motivated Full-Time Hourly IT Support Specialist to join our rapidly growing team in Phoenix, AZ. As a key member of our technical staff, you will ensure the smooth operation of our internal IT infrastructure while providing exceptional service to our employees.
At Nexus Digital Solutions, we value integrity, innovation, and collaboration. We offer a competitive hourly wage and a comprehensive benefits package designed to support your professional and personal growth.
Key Benefits:
- Competitive hourly compensation ($20.00 - $30.00/hr).
- Medical, dental, and vision insurance.
- Flexible scheduling and paid time off.
- Opportunity for advancement within the company.
Responsibilities
- Provide tier-2 technical support to employees via phone, email, and in-person at our Phoenix location.
- Configure, deploy, and maintain desktop environments, operating systems, and peripherals.
- Manage software installations, updates, and license compliance across the organization.
- Monitor system performance and troubleshoot hardware and network connectivity issues.
- Document all IT incidents, resolutions, and maintenance activities in the ticketing system.
- Collaborate with the cybersecurity team to ensure data protection and compliance.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field is preferred.
- 1-3 years of professional experience in IT support or a related technical role.
- Strong working knowledge of Windows and macOS operating systems.
- Excellent problem-solving skills and a customer-centric approach to service.
- Ability to work independently as well as part of a collaborative team environment.
- Valid driver’s license and reliable transportation are required.