Job Description
Are you a dedicated problem-solver looking for a full-time opportunity in Charlotte? We are looking for a Senior Technical Support Specialist to join our fast-paced environment. You will be the bridge between our users and complex technology solutions, ensuring seamless operations for our clients. This is an immediate opening for a professional who thrives in a dynamic setting and is committed to delivering top-tier service.
Responsibilities
- Diagnose and resolve complex hardware and software issues for employees.
- Manage and triage incoming support tickets in our ticketing system with a focus on rapid resolution.
- Conduct onboarding sessions for new hires regarding IT policies and tools.
- Mentor junior staff members and provide technical guidance during daily operations.
- Collaborate with the IT team to implement new software updates and security patches.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- Minimum of 3 years of experience in IT support or a related technical field.
- Proficiency in Windows, macOS, and troubleshooting network connectivity issues.
- Strong verbal and written communication skills for interacting with non-technical staff.
- Ability to work independently and manage multiple priorities in a high-volume environment.
- High school diploma or equivalent; technical certifications (CompTIA A+, Network+) are preferred.