Job Description
Are you looking for hourly jobs in Phoenix or New York that offer immediate financial relief? Apex Technical Solutions is revolutionizing the hiring process by offering Daily Pay options for our valued team members. Join a modern, high-growth company where your hard work is rewarded instantly.
We are looking for a dedicated Hourly Support Specialist to join our remote workforce. In this role, you will provide exceptional technical and customer support to our diverse client base, ensuring seamless operations from the comfort of your home. If you are based in Phoenix, AZ, or New York, NY, this is your chance to work with a top-tier team.
Responsibilities
- Resolve Customer Inquiries: Efficiently handle a high volume of incoming tickets and support requests via phone, email, and chat.
- Technical Troubleshooting: Diagnose and resolve technical issues related to our software platforms and digital services.
- Documentation: Maintain accurate records of all interactions, resolutions, and customer feedback in our CRM system.
- Customer Education: Guide clients through complex processes, ensuring they understand how to use our products effectively.
- Performance Metrics: Meet or exceed daily and weekly KPI targets for response time and customer satisfaction scores.
Qualifications
- Location Requirement: Must reside in Phoenix, AZ or New York, NY (Remote friendly).
- Education: High school diploma or GED equivalent required.
- Experience: Previous experience in customer support or technical assistance is preferred.
- Technical Skills: Proficient in using computers, web browsers, and Microsoft Office Suite (Word, Excel, Outlook).
- Communication: Excellent verbal and written communication skills with a professional and empathetic tone.
- Availability: Ability to work flexible hours, including evenings and weekends.