Job Description
We are seeking a dedicated and technically proficient IT Support Specialist to join our dynamic team in Chicago, Illinois. If you are looking for a stable career with a company that values its employees, this is the opportunity for you.
At Apex Tech Solutions, we believe in transparency and reliability. That is why we offer a weekly pay schedule for all full-time employees, ensuring you are compensated promptly for your hard work. Our modern infrastructure and collaborative culture provide the perfect environment for tech professionals to thrive.
Why Apply?
- Weekly Direct Deposit
- Comprehensive Health & Wellness Benefits
- Professional Development Opportunities
- Modern, State-of-the-Art Office Environment
Responsibilities
- Provide exceptional Tier 1 and Tier 2 technical support to employees via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues in a timely manner.
- Manage and prioritize incoming support tickets within our ticketing system to ensure high customer satisfaction.
- Assist with the procurement, setup, and configuration of new workstations, peripherals, and mobile devices.
- Maintain accurate records of all support activities and resolutions in our documentation database.
- Collaborate with senior engineers to implement best practices for IT security and system maintenance.
- Conduct periodic system checks and software updates to ensure optimal performance.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science, IT, or related field is a plus.
- 1-3 years of professional experience in IT support, Help Desk, or a related technical role.
- Strong working knowledge of Microsoft Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with remote support software (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., ServiceNow, Jira).
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Strong written and verbal communication skills.
- Ability to work independently as well as part of a cross-functional team.