Job Description
We are seeking a dedicated and detail-oriented IT Support Specialist to join our growing team in Portland, OR. At Apex Digital Solutions, we pride ourselves on providing top-tier technical support to our clients. We offer a dynamic work environment where your skills are valued, and your contributions matter. This is a fantastic opportunity for a Full-Time professional looking for stability with the added benefit of weekly pay.
Why Join Us?
- Weekly Pay: Get paid every week for your hard work.
- Competitive Rate: Hourly wage ranging from $22.00 to $28.00 depending on experience.
- Professional Growth: Clear pathways for career advancement within the company.
- Modern Environment: Work in a collaborative, tech-forward office in the heart of downtown Portland.
If you are ready to take the next step in your career with a company that values its employees, we want to hear from you. Apply today!
Responsibilities
- Provide tier-2 technical support and troubleshooting for hardware and software issues.
- Manage and maintain office network infrastructure, ensuring high uptime and security.
- Assist in the deployment and configuration of new workstations, mobile devices, and peripherals.
- Document all technical issues, resolutions, and customer interactions in our ticketing system.
- Collaborate with the IT leadership team to improve IT policies, procedures, and efficiency.
- Conduct regular hardware and software audits to ensure compliance with company standards.
- Respond to help desk tickets and phone inquiries in a timely and professional manner.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- Minimum of 2-3 years of experience in IT support, help desk, or a similar technical role.
- Proficiency in Windows and macOS operating systems, including troubleshooting and configuration.
- Strong knowledge of network protocols (TCP/IP, DHCP, DNS) and hardware components.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently as well as part of a collaborative team environment.
- Must be available to work full-time hours, Monday through Friday.