Job Description
Are you looking for a rewarding career in Detroit with the security of a guaranteed weekly paycheck? Apex Solutions Inc is currently seeking motivated individuals to join our growing Technical Support team. We offer competitive pay, comprehensive benefits, and a supportive work environment.
As a Technical Support Associate, you will play a crucial role in maintaining our clients' IT infrastructure and ensuring seamless operations. We value our employees and are committed to providing opportunities for growth and advancement within the organization.
Why Join Us?
- Guaranteed Weekly Paychecks
- Comprehensive Health, Dental, and Vision Insurance
- Paid Training and Career Advancement Opportunities
- Modern Office Environment in Downtown Detroit
Responsibilities
- Provide high-quality technical support and troubleshooting assistance to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Maintain accurate and detailed records of all technical issues and resolutions in the ticketing system.
- Collaborate with the IT department to implement system upgrades and security patches.
- Conduct routine system checks and perform preventative maintenance to minimize downtime.
- Escalate complex technical problems to senior engineers while ensuring the user is kept informed.
- Assist in the onboarding process for new employees regarding IT policies and software usage.
Qualifications
- Associate degree or certification in Information Technology, Computer Science, or a related field preferred.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Microsoft Windows, Office Suite, and troubleshooting protocols.
- Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- High school diploma or equivalent required; Bachelor's degree is a plus.
- Flexibility to work occasional overtime or weekends as needed.