Job Description
We are seeking a Senior Software Support Specialist to join our growing team in the heart of Oakland. If you thrive in a fast-paced environment and have a passion for solving complex technical problems, we want to hear from you. This is an excellent opportunity to work with cutting-edge technology while enjoying a competitive hourly rate.
At Oakland Digital Services, we believe in investing in our people. You will have the chance to work on impactful projects that directly benefit our community and clients.
Why Join Us?
- Competitive Hourly Pay: Earn between $30.00 and $45.00 per hour.
- Modern Work Environment: Collaborative culture in a state-of-the-art facility.
- Professional Growth: Continuous learning opportunities and career advancement.
Ready to take your career to the next level? Apply today!
Responsibilities
- Provide high-level technical support and troubleshooting for software applications and infrastructure.
- Diagnose and resolve complex hardware and software issues for internal staff and clients.
- Maintain accurate documentation of all technical issues, resolutions, and standard operating procedures.
- Collaborate with development teams to identify bugs and suggest improvements based on user feedback.
- Train junior staff and end-users on new software tools and best practices.
- Monitor system performance and proactively address potential downtime or security vulnerabilities.
Qualifications
- 3+ years of experience in technical support, help desk, or systems administration.
- Strong proficiency in troubleshooting operating systems (Windows, macOS) and web browsers.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., Jira, Zendesk) and remote support tools.
- Ability to work independently and manage multiple priorities in a dynamic setting.
- Associate degree or higher in Computer Science, Information Technology, or a related field.