Job Description
Are you a tech-savvy professional seeking flexible hours and urgent hiring opportunities? TechNova Solutions is looking for a dedicated Technical Support Specialist to join our dynamic team in Austin, TX.
In this role, you will be the first point of contact for our clients, troubleshooting technical issues with a smile and ensuring seamless system operations. We offer a competitive hourly rate and a supportive work culture.
Responsibilities
- Provide top-tier technical support via phone, email, and live chat.
- Diagnose and resolve hardware and software issues efficiently.
- Document all technical issues and resolutions in the CRM system.
- Collaborate with the engineering team to escalate complex bugs.
- Conduct remote sessions to guide users through technical procedures.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Strong problem-solving skills and logical thinking.
- Excellent verbal and written communication skills.
- Experience with Microsoft Office Suite and basic operating systems.
- Ability to work flexible hours and adapt to a fast-paced environment.