Job Description
Join Innovate Raleigh Solutions, a dynamic tech hub transforming how local businesses thrive. We're seeking passionate hourly Customer Service Specialists to deliver exceptional experiences in our fast-paced Raleigh office. Enjoy competitive hourly pay, flexible scheduling, and opportunities for growth in a collaborative environment. Perfect for students or career changers seeking work-life balance without sacrificing impact.
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and chat with 95% satisfaction rate
- Process orders, troubleshoot technical issues, and resolve billing discrepancies
- Update CRM systems with detailed interaction records and customer feedback
- Collaborate with cross-functional teams to improve service workflows
- Maintain product knowledge through weekly training sessions
- Identify upsell opportunities to contribute to team revenue goals
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience in retail, tech, or call centers
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office
- Exceptional problem-solving and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Strong typing skills (40+ WPM) and multitasking abilities
- Positive attitude with focus on customer-centric solutions