Job Description
We are currently seeking a skilled and detail-oriented Hourly IT Support Specialist to join our dynamic team in Minneapolis, MN. In this role, you will be the first point of contact for our employees, ensuring they have the technical resources needed to perform their jobs efficiently.
Apex Digital Systems offers a competitive hourly pay structure, flexible scheduling, and a collaborative work environment. We value technical proficiency and excellent customer service skills.
What You Will Do:
Responsibilities
- Provide exceptional technical support to staff via phone, email, and in-person troubleshooting.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and peripherals.
- Maintain accurate records of technical issues and resolutions in the helpdesk ticketing system.
- Assist in the deployment of new hardware and software updates across the office.
- Monitor IT inventory and report on asset status to management.
- Ensure strict adherence to IT security policies and protocols.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- 1-2 years of professional experience in a Helpdesk or IT Support role.
- Strong working knowledge of Microsoft Windows, macOS, and Microsoft Office Suite.
- Familiarity with networking concepts such as TCP/IP, DNS, and VPNs.
- Excellent verbal and written communication skills.
- Ability to lift and carry equipment weighing up to 30 pounds.