Job Description
Join the Apex Digital Solutions Team!
Are you seeking a Full-Time role with Weekly Pay and competitive hourly rates? We are currently looking for a dedicated IT Support Specialist to join our growing team in Arlington, Virginia. In this pivotal role, you will be the first line of defense for our internal employees, ensuring seamless technology operations and high satisfaction levels.
Why Join Us?
- Weekly Paychecks: Get paid on time, every time, without the wait.
- Full-Time Stability: Enjoy a consistent schedule with comprehensive benefits.
- Competitive Hourly Rate: Earn between $25.00 and $45.00 per hour based on experience.
At Apex Digital Solutions, we pride ourselves on a modern, collaborative, and fast-paced work environment. If you are passionate about technology and customer service, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and in-person, addressing hardware and software issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Manage and maintain the IT inventory, ensuring accurate asset tracking and warranty information.
- Respond to help desk tickets in a timely manner, prioritizing critical issues to minimize downtime.
- Collaborate with the Network Team to diagnose and resolve complex connectivity and server issues.
- Conduct regular software updates and security patches to ensure system integrity.
- Assist in the onboarding process for new employees, setting up their workstations and accounts.
Qualifications
- High School Diploma or GED required; Associate's degree in Information Technology or related field preferred.
- Minimum of 1-3 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Experience with Active Directory, DHCP, and basic networking concepts (TCP/IP, DNS).
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently as well as part of a collaborative team environment.
- Relevant certifications such as CompTIA A+ or Network+ are a plus.