Job Description
About Us: Apex Digital Solutions is a premier technology firm driving innovation in the Pacific Northwest. We are currently seeking a dedicated IT Support Specialist to join our dynamic team. This is a full-time, hourly position offering a competitive salary, comprehensive benefits package, and a collaborative work environment in the heart of Bellevue.
The Role:
In this pivotal role, you will serve as the first line of defense for our internal technology needs. You will ensure our employees have seamless access to the tools they need to succeed, while maintaining high standards of security and efficiency.
Why Join Us?
- Competitive hourly wage ($22 - $28/hr).
- Health, Dental, and Vision insurance.
- Professional development opportunities and certification reimbursement.
- Modern office amenities and a supportive team culture.
Responsibilities
- Provide tier 2 technical support for hardware, software, and network connectivity issues via phone, email, and ticketing systems.
- Perform hardware installations, upgrades, and troubleshooting for desktops, laptops, and peripherals.
- Manage user accounts, permissions, and Active Directory security policies.
- Collaborate with the IT team to maintain and update the organization's software inventory and patch management.
- Assist in the deployment and configuration of virtual desktop infrastructure (VDI) and cloud applications.
- Maintain accurate documentation of incidents, resolutions, and hardware inventory.
- Conduct regular IT hygiene checks and ensure compliance with company security protocols.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum of 2 years of professional IT support experience.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Familiarity with Microsoft Office 365, SharePoint, and Azure AD.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, ServiceNow).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to lift and carry computer equipment up to 50lbs and stand for extended periods as needed.