Job Description
Are you ready to kickstart your career in one of the world's most innovative cities? Apex Tech Solutions is urgently hiring IT Support Specialists in San Francisco, CA. We are looking for passionate individuals who thrive in fast-paced environments and want to make an immediate impact.
As a key member of our IT team, you will be the first line of defense for our internal staff, ensuring seamless technology operations. We offer a competitive hourly wage, comprehensive benefits, and a clear path for professional growth in the heart of the Bay Area.
Why Apply?
- Immediate Start: Onboarding begins as soon as next week.
- Competitive Pay: Earn between $20.00 and $28.00 per hour based on experience.
- Modern Environment: Work in a collaborative, tech-forward office in downtown San Francisco.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to internal employees.
- Diagnose and resolve hardware (laptops, printers) and software (OS, applications) issues promptly.
- Manage and prioritize incoming help desk tickets within SLA guidelines.
- Install, configure, and maintain office network equipment and peripherals.
- Document all technical issues and resolutions in the help desk system.
- Collaborate with senior IT staff to implement security patches and updates.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field is a plus.
- Familiarity with Windows 10/11 and macOS operating systems.
- Basic understanding of network protocols (TCP/IP) and hardware components.
- Strong customer service skills with the ability to explain complex technical concepts simply.
- Must be available to work occasional weekends or evenings during peak periods.
- Current authorization to work in the United States.