Job Description
Are you looking for hourly jobs in Oakland, CA that offer the flexibility of daily pay? Oakland Tech Connect is seeking a dynamic Technical Support Specialist to join our high-performing team. We are committed to providing exceptional service to our clients while ensuring our employees are compensated fairly and promptly.
As a Technical Support Specialist, you will be the face of our technical solutions, guiding users through complex challenges with patience and expertise. We value innovation and customer-centric approaches, making this the perfect opportunity for those seeking a rewarding career in the tech sector.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist customers via phone, email, and chat with a focus on resolving issues quickly and efficiently.
- Document all interactions and resolutions in our CRM system to maintain accurate records.
- Collaborate with the IT department to escalate complex issues and improve internal processes.
- Stay updated on the latest technology trends and product updates to provide accurate advice.
- Conduct quality assurance checks on support tickets to ensure high service standards.
Qualifications
- High school diploma or GED; Associate degree in IT or related field is a plus.
- Proven experience in customer service or technical support roles.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer hardware knowledge.
- Reliable internet connection and a quiet workspace if remote.