Job Description
Join Our Elite Technical Team in Austin
Are you a tech-savvy problem solver looking for a rewarding hourly opportunity? TechCorp Solutions is currently hiring a dedicated IT Support Specialist to join our dynamic workforce in Austin, Texas. We pride ourselves on innovation and employee satisfaction, offering a flexible schedule and competitive pay.
Why Join Us?
- Competitive hourly rate ($22 - $38/hr).
- Opportunity to work with cutting-edge technology.
- Supportive and collaborative work environment.
Don't miss your chance to advance your career with a leading tech firm in the heart of Texas.
Responsibilities
- Provide tier-1 and tier-2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues efficiently.
- Manage and maintain the local area network (LAN) and ensure optimal performance.
- Install, configure, and troubleshoot operating systems, peripherals, and applications.
- Assist with IT asset management and inventory control.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the senior engineering team to implement new IT protocols.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 1-3 years of experience in IT support or helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network protocols (TCP/IP, DNS) and basic troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently and prioritize multiple tasks in a fast-paced environment.
- Must be available for occasional on-call support rotation.