Job Description
Welcome to San Jose Tech Solutions, where innovation meets opportunity. We are currently seeking a dedicated and detail-oriented Part-Time IT Support Specialist to join our growing team. If you are passionate about technology and thrive in a dynamic environment, we want to hear from you. This is an hourly position offering a competitive rate and the chance to work in one of the most exciting tech hubs in the world.
As a key member of our support team, you will ensure our infrastructure runs smoothly while providing exceptional service to our employees. You will play a crucial role in maintaining our productivity and ensuring a seamless technological experience for everyone in the office.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and in-person.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Assist with the deployment, configuration, and maintenance of new devices and workstations.
- Maintain accurate records of technical issues and resolutions in the ticketing system.
- Collaborate with the network team to monitor system health and security.
- Conduct regular training sessions for staff on software updates and security protocols.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- 1-2 years of experience in IT support or help desk roles.
- Strong working knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts, VPNs, and basic troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work flexible hours including weekends or evenings as needed.