Job Description
Are you a tech-savvy problem solver looking for a weekend schedule? TechHorizon Solutions is currently seeking a dedicated Weekend IT Support Specialist to join our growing team in Chicago, Illinois. In this pivotal role, you will ensure our infrastructure remains robust and our employees receive seamless technical support during off-peak hours. If you excel in a fast-paced environment and want to leverage your technical skills without the Monday-Friday grind, we want to hear from you.
As a key member of our support team, you will be the first line of defense for technical issues, ensuring business continuity and high user satisfaction across our organization. We pride ourselves on a modern work culture and offer a competitive hourly rate for those who are willing to work weekends.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve complex technical issues related to computers, printers, network connectivity, and peripheral devices.
- Helpdesk Operations: Manage and respond to incoming IT support tickets via our ticketing system with a focus on speed and accuracy.
- System Maintenance: Perform routine system updates, security patching, and backups on weekends to minimize disruption to the weekday workflow.
- User Support: Provide remote and on-site technical assistance to employees, ensuring they have the tools they need to succeed.
- Hardware Setup: Assist in the configuration and deployment of new workstations and laptops for incoming staff.
- Documentation: Maintain accurate records of support tickets, resolutions, and system changes.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification (e.g., CompTIA A+).
- Experience: 1-3 years of experience in a technical support or helpdesk role.
- Schedule: Must be available to work weekends (Saturday and Sunday) on a rotating or fixed schedule.
- Skills: Proficiency in Windows and Mac OS environments, as well as knowledge of networking basics.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Proven ability to troubleshoot and resolve technical issues independently.