Job Description
Are you a tech-savvy problem solver looking for a flexible hourly opportunity in the heart of Kentucky? Nexus Systems Solutions is seeking a skilled IT Support Specialist to join our dynamic team in Louisville.
We are committed to delivering top-tier technical support to our clients. In this role, you will be the first line of defense for our internal and external users, ensuring seamless operations and minimal downtime. If you thrive in a fast-paced environment and want to make an impact with your technical expertise, we want to hear from you.
Why Join Us?
- Competitive Hourly Pay: $20 - $28/hour based on experience.
- Modern Tech Stack: Work with the latest tools and technologies.
- Growth Opportunities: Clear pathways for career advancement.
Don't miss this chance to advance your career in IT. Apply today!
Responsibilities
- Diagnose and resolve hardware and software technical issues in a timely manner.
- Configure and deploy workstations, printers, and mobile devices.
- Manage user accounts, permissions, and Active Directory environments.
- Monitor system performance and perform regular maintenance to ensure security and stability.
- Provide remote and on-site technical support via ticketing systems (e.g., JIRA, ServiceNow).
- Collaborate with senior engineers to implement network improvements.
- Document technical procedures and troubleshooting steps for the team.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Proven experience in IT support, Help Desk, or Desktop Support roles.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends as needed.