Job Description
Are you a tech-savvy problem solver looking for a rewarding hourly opportunity in the heart of North Carolina?
Apex Tech Solutions is currently seeking a dedicated IT Support Specialist to join our growing team in Raleigh. In this role, you will be the first point of contact for our clients, ensuring seamless technology operations and exceptional user support.
We offer a competitive hourly rate, a collaborative work environment, and the chance to work with cutting-edge technology. If you are passionate about IT and thrive in a fast-paced setting, we want to hear from you.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Manage and update the IT helpdesk ticketing system to ensure timely resolution of issues.
- Conduct regular security audits and software updates to protect company assets.
- Assist in the setup of new employee workstations and training sessions.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- Minimum of 1-2 years of experience in IT support or a similar technical role.
- Strong knowledge of Microsoft Windows, Office 365, and basic networking concepts.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to troubleshoot problems and work independently with minimal supervision.
- Flexibility to work varying shifts, including evenings and weekends as needed.